Frequently asked questions about MOSS
Are you an official company?
Are you an official company?
MOSS is a SEC-registered company focused on bridging the gap between society and sustainable technologies. Starting with compostable packaging, we’re helping lead the shift away from plastic by offering functional, biodegradable alternatives that work for both people and the planet.
What are your office hours & where are you located?
Our office is open Mondays - Fridays from 9:00AM to 5:00PM
Our warehouse is located in Pateros, Taguig
Frequently asked questions about our products
What's unique about your packaging?
We’ve heard the challenges businesses face with most “eco” packaging: leaky containers, lids that need tape, and packaging that just doesn’t hold up. This is where our solutions come in.
MOSS provides 100% plant-based and reliable packaging that's designed to meet the real needs of both food and beverage businesses.
Our anti-leak bagasse containers are:
- Spill-proof with no tape needed
- Equipped with snap-fit lids for a secure seal
- Made from Type-IV molded fiber, the highest grade of bagasse
- Certified compostable within 180 days
We also offer a full range of compostable cups, from 8oz to 22oz with double-wall options, suitable for hot beverages like coffee as well as cold drinks and smoothies.
Every product we make is thoughtfully designed to be dependable, sustainable and with our customers in mind. Solutions that only make sense for the planet and people. 🌏
Are your products compostable? What are your certificates?
Yes, our products are compostable in 180 days.
Our items carry certifications that are globally recognized to ensure our customers have full confidence that they are the best alternatives for the planet.
[insert logos of certificates here]
Are your items VAT-inc?
All product offerings are VAT inclusive.
What is your MOQ for wholesale price?
Our MOQ for wholesale price starts at 1 case / SKU! Quantities would depend on the SKU you are purchasing. For more info on wholesale orders, please email inquire@moss.pjh
Can I order below your MOQ?
Yes, we offer our packaging in smaller packs! For Metro Manila customers, you can order directly from the website. For those in greater manila area and in the provinces, we encourage you to buy from our Shopee & Lazada pages.
Shopee: https://shopee.ph/get.moss
Lazada: https://www.lazada.com.ph/get-moss
Will you be releasing other sizes for the anti-leak?
At the moment, we only have spill-proof food bowls and boxes with sizes from 500mL - 1000mL.
Frequently asked questions about customization
We are interested in customizing our Cups! What is your MOQ?
Our MOQ for custom cups start at 1,000pcs! There will be a one-time plate fee that will depend on the design of your cup.
To know more about our branding guidelines, you may check it here.
How about leadtime to accomplish the customized cups?
Lead time to process your customize cups is from 10-15 business days (depending on the queue we have for our printing machine) after order is confirmed.
Can we customize your bagasse items, too?
We offer customization options like sticker bands, stamp and wrap-arounds for our food packaging items with a low minimum order quantity of just 100-125 pieces. To request a quote or get more details, feel free to email us at inquire@moss.ph.
What if I’m looking for a product or SKU that isn’t available?
We’d love to hear what you have in mind! You can definitely send us an inquiry, and we’ll take note of your request as we expand our product line. Who knows, it might even make it into our next shipment.
Frequently asked questions about deliveries
I live in the province and I want to buy from you. Do you offer nationwide shipping? What couriers do you use for provincial orders?
For smaller packs, you can easily order through Shopee & Lazada. They will handle the shipping and logistics for you.
For wholesale orders, we work with trusted third-party providers to deliver your products. Shipping fees vary depending on your order size and delivery location. Your account manager will coordinate with you and ensure you get the lowest price possible.
I want to save on delivery fees! Can I just pick-up my orders?
Due to the high volume of orders and our strict delivery schedule, we generally do not allow warehouse pick-ups. However, we make exceptions for wholesale and bulk orders. If you’d like to request a pick-up, please coordinate directly with your account manager and provide us with at least two business days before your preferred date. We’ll do our best to accommodate your request.